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Carphone Warehouse

"PWG have been one of our preferred suppliers of Digital Signage Systems for sometime now. They are refreshingly consistent in their ability to provide an extremely efficient service."
A. Hill, The Carphone Warehouse

Case Study

The Carphone Warehouse is Europe's leading independent retailer of mobile phones and services, with over 2000 stores in 10 countries. In addition, they have support staff in the fields of logistics, repairs, administration and contact centres that all live and breathe the company's dedication to customer support.

PWG are responsible for the design installation and maintenance of digital signage systems to over 250 Carphone Warehouse retail outlets, nationwide.

PWG also installed a digital screen network within the UK HQ call centre based in North London. The function of this screen network is to display call statistics, target information and other information that helps each contact centre operative remain motivated and committed to their work. From maintaining a high staff retention rate, The Carphone Warehouse can offer staff a structured career path.

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